Bad customer service
Every week I have to call Multichoice's call center to ask them to unblock my services (E16). This has been happening for over a year now. I have to call in twice a week at times. Every consultant keeps telling me that the problem has been escalated to their technical department. This is very annoying and they have been very unhelpful. They won't even allow me to talk their senior. I pay over R1000 every month and deserve to be treated better.
Smartcard: ********** 329
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Feb 2018, 14:06Dear Shermon Malefane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Feb 2018, 14:06
Official
Dear Shermon Malefane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Feb 2018, 12:10Good day Shermon
Thank you for sending us your query.
I apologise for all the inconvenience caused.
Upon checking the account, there was a default residential account which affected your billing. This account is now closed.
You'll be pleased to know that the reconnection fees charged have been reversed.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Feb 2018, 12:10
Official
Good day Shermon
Thank you for sending us your query.
I apologise for all the inconvenience caused.
Upon checking the account, there was a default residential account which affected your billing. This account is now closed.
You'll be pleased to know that the reconnection fees charged have been reversed.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,