1 reviews | Active since Jan 2018
Bad customer service
Firstly we had to move the holiday card account from my ex husbands name over to my fathers name. This was tranferred incorrectly 3times after calling and following up eith customer services various times.
The card credit is still not transferred after also calling various times!
Now when we want to activate the card, we cannot because they have a IT problem. After calling various again.
Worst services ... paying for nothing and if you call they say they will fix it vut their word means nothing. Going to loose dstv business from us.
Dear Monique Faurie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Monique Faurie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Monique Faurie
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We have tried to contact you to assist with your concerns without any success.
Please provide us with the smart card and decoder that you need to remove from your Ex Husband s account as well as the authorisation from him to remove the smart card and decoder from his name and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Monique Faurie
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We have tried to contact you to assist with your concerns without any success.
Please provide us with the smart card and decoder that you need to remove from your Ex Husband s account as well as the authorisation from him to remove the smart card and decoder from his name and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,