1 reviews | Active since May 2012
Bad customer service
Account has billing issues as i was converted from premium to explora and then billed for two subscriptions instead of one. Called and was given a reference number with a promise that someone will contact me. No one has made contact and now my sercvice is suspended. Utter bull**** as i have been to Columbine branch four times already and was told to not pay and wait till the issue is resolved. I have audio recordings of all this interraction. This is the worst service provided to someone who has been paying oer R1500 monthly without fail for years. I am cancelling this ****. n***
Dear Reuben
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Reuben
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Reuben
Thank you for taking my call today.
Your DStv service is now reconnected. However, the billing issue is still pending investigation from the finance team.
Feedback will be communicated to once received.
Kind regards
Dinah
Best regards,
Good day Reuben
Thank you for taking my call today.
Your DStv service is now reconnected. However, the billing issue is still pending investigation from the finance team.
Feedback will be communicated to once received.
Kind regards
Dinah
Best regards,
Good day Reuben
Thank you for your time and patience.
As previously discussed, the finance team has manually adjusted your DStv account. Please pay R1454.05 today and keep the service active till 24 January 2018. This balance includes the subscription for BoxOffice as well.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Reuben
Thank you for your time and patience.
As previously discussed, the finance team has manually adjusted your DStv account. Please pay R1454.05 today and keep the service active till 24 January 2018. This balance includes the subscription for BoxOffice as well.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,