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Refilwe L

1 reviews | Active since Oct 2017

17 Oct 2017, 15:27

BAD CUSTOMER SERVICE

Good day,

I have been billed by DSTV on the 16th October 2017 for a Showmax subscription which has expired on the 13th October 2017. They seem to think that I should have paid for the full month of August when my free trial for Showmax ended on the 13th August 2017 at midnight. My new subscription for the following month 14 August to 14 September was debited to my account on the 15th August. DSTV debited my account 3 times with R99 when I only enjoyed the benefits of Showmax for Two Months. This does not make sense as my free trial ended the 13th August and my subscription seized on the 13th October of which cancellation date was the 28 September 2017 and my debit order date is on the 15th. Kindly rectify this, as judging from the service I received both from Showmax and DSTV they will lose me as a client for life. The agent was rude and did not want to even understand the whole situation and proceeded to enforce her own obscure view. I am dissappointed and even going to cancel this Dstv debit order.

Regards

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Oct 2017, 16:02
Official

Dear Refilwe

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Oct 2017, 14:54
Official

Good day Refilwe

Please accept my apology for the poor customer experience received from a rude consultant.

For the cancellation request, kindly visit the ShowMax website www.showmax.com/help . Alternatively, use the live chat function located on www.showmax.com .This is because your log in credentials are required to access your online and Showmax profile.

Although you can cancel your ShowMax subscription in the middle of your billing period, you will still have access to and be liable for the full monthly subscription. The cancellation will only come into effect at the end of your current billing cycle and the Showmax subscription charge is not reversible.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,

RL
Refilwe L's update18 Oct 2017, 15:55
Reviewer Update
Good Day, With all due respect your response does little to remedy the situation. My complaint is about incorrect billing and not a rude consultant. According to your own words I should then have access to the Showmax subscription for the full month since I am liable for the full monthly subscription of October even though I cancelled in September. However, since my subscription started in the middle of the month it ended in the middle of the month and billing should reflect that 13 September to 13 October. You guys do not follow your own policies but expect us to do so. This incident shows that both DStv Multichoice and Showmax are clueless and never planned as to how to govern your partnership and billing. I will reverse the debit order and only pay my DStv subscription. How you sort out the bill with Showmax is none of my concern, since they are not coming to the party to give clarity in the matter. If push comes to shove there is OVHD, after all since your assumed monopolistic and condescending way of dealing with customers is so appalling. I'm really disappointed and to think I still wanted to buy phutumanthi shares, but I now want nothing associated with your company.