1 reviews | Active since Aug 2015
Bad customer service
I have an explora which I pay R89 per month and I have residential plan,they were. Suppose to debit the R89 but they fail so I pay each month and call and transfer from my residential to the payment plan,but there is clearly someone who can't do their job properly and they wrongfully transfer the wrong fund and they switch of the decoder I think I have called 8 ,times trying to fix the issue I even spoke to team leader Mpho/Neo he said I won't to call he fixed everything but still it's the same they are failing to fix it so now I must suffer they switch of the decoder I must call using my airtime,what ****es me off the most is that there is even a credit on my account by they switch of the decoder ,I need someone who is competent to fix this,because I'm gonna start using you guys for waisting my time and I pay for a service which you guys can't render,such a big company like you with such incompetence.if you fail to fix the mess that you guys did on my account you might aswell cancel because I cant keep on calling fixing your mess.I'm sick and tired
Dear Khensani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Khensani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Khensani
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried contacting you at 10:50 to no avail.
Kindly note we have rectified the billing on the account. We have moved all the credit from your Price Plan account to the residential account, to avoid services being disconnected.
Furthermore, we have reversed all the reconnection fee's that were charged, due to this error. Next payment will be due on the 2nd October 2017 for an amount of R872.79 for the residential account, then R89 for the Price Lock account.
Once again, please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
Dear Khensani
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried contacting you at 10:50 to no avail.
Kindly note we have rectified the billing on the account. We have moved all the credit from your Price Plan account to the residential account, to avoid services being disconnected.
Furthermore, we have reversed all the reconnection fee's that were charged, due to this error. Next payment will be due on the 2nd October 2017 for an amount of R872.79 for the residential account, then R89 for the Price Lock account.
Once again, please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
Good day Khensani
Kindly note the last payment received on your account was R1500 on the 11th August and it covered your viewing for the month of August and also September then the credit that was left was moved to your Price Lock account to update the account.
Thank you for your continuous support.
Regards
Lebogang
Best regards,
Good day Khensani
Kindly note the last payment received on your account was R1500 on the 11th August and it covered your viewing for the month of August and also September then the credit that was left was moved to your Price Lock account to update the account.
Thank you for your continuous support.
Regards
Lebogang
Best regards,