1 reviews | Active since Jun 2012
Bad Customer Service
I have been a multichoice client for more than 10 years. In march i phoned to downgrade my contract. I then phoned in April to downgrade to a lower package, the consultant advised me to wait out April and then it will be downgraded. This never happened i then phoned in may to advise them that it had not been downgraded, the consultant told me she was not aware of the downgrade and I should again wait another month i then told her that it is not my mistake and that i want a downgrade. I then reversed my debit order, i wanted to reconnect my dstv to the package I wanted and i am being told that i have to pay for their staff's mistakes. I feel this is unacceptable as they have never had aby issues with me, but obviously dont care about loyal customers!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and is currently investigating your concern.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and is currently investigating your concern.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert