MA
MARIO A
1 reviews | Active since Nov 2014
18 Aug 2020, 11:07
BAD CUSTOMER SERVICE
RECENTLY MY WIFE COMPLAINT ABOUT OUR DSTV. THE DECODER WAS DOWNGRADED BUT NOW MULTICHOICE IS CHARGING US FOR THEIR FAULT. AFTER NUMEROUS CALLS IT WAS SAID THAT WE DID NOT CALL OR WHATSAPP MY WIFE CALLED AND I USED THE WHATSAPP NUMBER TO DO THE DOWNGRADE. NOW YOU DISCONNECTED MY DSTV AND WE ARE UNABLE TO WATCH OR FOLLOW ANYTHING. IT IS NOT MY CONCERN AS THE CLIENT THAT YOUR WHATSAPP HAVE LIMITED SERVICES AND THE ROBOT DOES NOT UNDERSTAND CERTAIN COMMANDS. THEN UPGRADE. MY CONCERN IS THAT YOU WANT TO CHARGE US FOR USING OF SERVICE THAT WE ARE NOT ENJOYING THE DSTV IS PAID IN ADVANCE SO WHERE DO YOU COME WITH THE AMOUNT THAT YOU COME UP WITH NOW YOU WANT TO CHARGE ME RECONNECTION FEE AGAIN. THAT IS UTTERLY RIDICULOUS AND DISGUSTING YOUR CONSULTANTS ARE ALSO RUDE AND NOT OF ANY HELP I WOULD GIVE YOU -0000 RATING AS THERE IS NO RATING FOR YOUR BAD SERVICE
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
18 Aug 2020, 11:12Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Aug 2020, 11:12
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MA
MARIO A's updateReviewer Update
19 Aug 2020, 10:18Good day, you can contact me after 12 at ***. I am very unhappy as the DSTV is still disconnected and my wife and kids have no entertainment. I do not feel that it is my faulty as we tried numerous times to contact you and did downgrade it. Why should I pay reconnection fee if it is not my fault. Everyone blames it on the COVID 19 for less staff but make it more easier to contact and be more helpful as said your whatsapp is limited to what you can do and how you can be helped. The call centre is a nightmare to call cause you holding on for longer than 30 minutes to keep in mind I am calling from a cellphone. I am not happy at all with the current service receiving from DSTV
MA
MARIO A's update19 Aug 2020, 10:18
Reviewer Update
Good day, you can contact me after 12 at ***. I am very unhappy as the DSTV is still disconnected and my wife and kids have no entertainment. I do not feel that it is my faulty as we tried numerous times to contact you and did downgrade it. Why should I pay reconnection fee if it is not my fault. Everyone blames it on the COVID 19 for less staff but make it more easier to contact and be more helpful as said your whatsapp is limited to what you can do and how you can be helped. The call centre is a nightmare to call cause you holding on for longer than 30 minutes to keep in mind I am calling from a cellphone. I am not happy at all with the current service receiving from DSTV
MA
MARIO A's updateReviewer Update
21 Aug 2020, 11:04STILL WAITING FOR THE CALL ***.
MA
MARIO A's update21 Aug 2020, 11:04
Reviewer Update
STILL WAITING FOR THE CALL ***.
MA
MARIO A's updateReviewer Update
29 Aug 2020, 09:44Good day,
Thank you so kindly to the gentlemen that called me and helped us. You spoke to my wife and she was very impress and happy with your services. A big 10/10 to you.
However this morning my wife spoke to Lerato at your call centre. She wanted to upgrade to the DSTV Family package. Lerato was not helpful at all and did not want to do the upgrade. Unfortunately I am on the road and did give my wife full permission to call and downgrade or upgrade as she wish, as she is at home most of the time with the kids. I am on the road and to hold on for so long take too much airtime. Lerato just said to my wife that she cannot do the upgrade. Your consultants are very rude and ******** and not helpful at all. Please inform them that we hold on very long to speak to one and when you finally get through and they cannot help its frustrating and a waste of airtime and a call.
I do not like to post on hellopeter everytime but this is now really ridiculous I mean refusing an upgrade.
So Lerato here it is I Mario Abrahams give my wife full permission to downgrade or upgrade on my behalf. You giving her so much grief just to upgrade but just pay late then you quick to disconnect the decoder.
Hope this will be resolved soonest.
Thank you so kindly to the gentlemen that called me and helped us. You spoke to my wife and she was very impress and happy with your services. A big 10/10 to you.
However this morning my wife spoke to Lerato at your call centre. She wanted to upgrade to the DSTV Family package. Lerato was not helpful at all and did not want to do the upgrade. Unfortunately I am on the road and did give my wife full permission to call and downgrade or upgrade as she wish, as she is at home most of the time with the kids. I am on the road and to hold on for so long take too much airtime. Lerato just said to my wife that she cannot do the upgrade. Your consultants are very rude and ******** and not helpful at all. Please inform them that we hold on very long to speak to one and when you finally get through and they cannot help its frustrating and a waste of airtime and a call.
I do not like to post on hellopeter everytime but this is now really ridiculous I mean refusing an upgrade.
So Lerato here it is I Mario Abrahams give my wife full permission to downgrade or upgrade on my behalf. You giving her so much grief just to upgrade but just pay late then you quick to disconnect the decoder.
Hope this will be resolved soonest.
MA
MARIO A's update29 Aug 2020, 09:44
Reviewer Update
Good day,
Thank you so kindly to the gentlemen that called me and helped us. You spoke to my wife and she was very impress and happy with your services. A big 10/10 to you.
However this morning my wife spoke to Lerato at your call centre. She wanted to upgrade to the DSTV Family package. Lerato was not helpful at all and did not want to do the upgrade. Unfortunately I am on the road and did give my wife full permission to call and downgrade or upgrade as she wish, as she is at home most of the time with the kids. I am on the road and to hold on for so long take too much airtime. Lerato just said to my wife that she cannot do the upgrade. Your consultants are very rude and ******** and not helpful at all. Please inform them that we hold on very long to speak to one and when you finally get through and they cannot help its frustrating and a waste of airtime and a call.
I do not like to post on hellopeter everytime but this is now really ridiculous I mean refusing an upgrade.
So Lerato here it is I Mario Abrahams give my wife full permission to downgrade or upgrade on my behalf. You giving her so much grief just to upgrade but just pay late then you quick to disconnect the decoder.
Hope this will be resolved soonest.
Thank you so kindly to the gentlemen that called me and helped us. You spoke to my wife and she was very impress and happy with your services. A big 10/10 to you.
However this morning my wife spoke to Lerato at your call centre. She wanted to upgrade to the DSTV Family package. Lerato was not helpful at all and did not want to do the upgrade. Unfortunately I am on the road and did give my wife full permission to call and downgrade or upgrade as she wish, as she is at home most of the time with the kids. I am on the road and to hold on for so long take too much airtime. Lerato just said to my wife that she cannot do the upgrade. Your consultants are very rude and ******** and not helpful at all. Please inform them that we hold on very long to speak to one and when you finally get through and they cannot help its frustrating and a waste of airtime and a call.
I do not like to post on hellopeter everytime but this is now really ridiculous I mean refusing an upgrade.
So Lerato here it is I Mario Abrahams give my wife full permission to downgrade or upgrade on my behalf. You giving her so much grief just to upgrade but just pay late then you quick to disconnect the decoder.
Hope this will be resolved soonest.