Bad customer service

<p>I have been paying my account every month all of a sudden from March Multichoice started to disconnect the services and I will call them and ask them why 1st consultant whom I cannot recall the name said there is the problem with the payment as it is not allocated and he promised to escalate the matter to finance. The same problem happens again and I call 2nd consultant said it's because I did not pay and I explained that I paid she also said she will escalate the query. At the end of March I did not pay as I saw the message stating I owe R695.22. In the month of April I paid R450 and the next day I called Multichoice, the lady I spoke to said the system is slow she cannot see what is the problem and she said she will ask her supervisor to call me , I did not receive any call until today.i made a call again and the lady with the name of Glenda said I have arrears because I was billed for 2 decoders which I have 1 currently.she also said she will escalate to her supervisor and the matter will be escalated and I asked her to connect the DSTV while they investigating she said that also need to be confirmed with the supervisor. I was holding the call for 20 minutes and my airtime finished.</p>