1 reviews | Active since Nov 2016
bad customer service
<p>Hey my name is oswin pretorius I have been a loyal customer to DSTV for years three months ago I took out the price lock package with explorer since which requires DSTV to debit your account but the problem is for three months I have been fighting with them cause every month the same thing no debit order goes off and they blame my bank which I went to get statements at three branches and at every bank the consultants tell me the same thing it's not on there side I went to complain by DSTV cause now my account is accumulating and it's now R3000 over so I have phoned local and Johannesburg but they just won't admit the mistake is on their side I'm out of options dont know what to do anymore every time I phone they say they will come back to me I'm still waiting it's a new month again and still nothing debited so please help</p>
Dear Oswin Pretorius
We acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Oswin Pretorius
We acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Thank you for response re I can't afford just to dish out R3000 please contact me asap thanks
Thank you for response re I can't afford just to dish out R3000 please contact me asap thanks
Dear Oswin Pretorius
We've referred your query to the Price Lock department for urgent assistance. They will contact you directly with your concerns as soon as possible.
Regards
Elna
Dear Oswin Pretorius
We've referred your query to the Price Lock department for urgent assistance. They will contact you directly with your concerns as soon as possible.
Regards
Elna
Thank you
Thank you
So I have been requesting DSTV assistance two weeks ago after putting them on hello Peter the messages I got from them was responsive but it was only promise cause since then I have been phoning and spoke to one consultant to another and they have been telling me the same story all together there's this particular payment plan department where you can't phone them they must phone you so for three months now I have been waiting after I took out the EXPLORER Price lock no debit order no nothing I have been to dstv wynberg dstv N1 city nobody can help me they say only Johannesburg can help me I owe now R4000 which is not my fault after my phone calls and my time no response from DSTV I have been a loyal customer never missed payments now they sending me messages of credit bureau and this is passing me off I don't know what to do anymore cause they have been giving myself and my wife poor service after us phoning them continously and promises are made we will get back to you in no time please can somebody help this is not acceptable thank you
So I have been requesting DSTV assistance two weeks ago after putting them on hello Peter the messages I got from them was responsive but it was only promise cause since then I have been phoning and spoke to one consultant to another and they have been telling me the same story all together there's this particular payment plan department where you can't phone them they must phone you so for three months now I have been waiting after I took out the EXPLORER Price lock no debit order no nothing I have been to dstv wynberg dstv N1 city nobody can help me they say only Johannesburg can help me I owe now R4000 which is not my fault after my phone calls and my time no response from DSTV I have been a loyal customer never missed payments now they sending me messages of credit bureau and this is passing me off I don't know what to do anymore cause they have been giving myself and my wife poor service after us phoning them continously and promises are made we will get back to you in no time please can somebody help this is not acceptable thank you