PC
Penny C

1 reviews | Active since Aug 2016

19 Oct 2016, 16:32

Bad customer service

<p>DSTV have a special. My mother has been trying for 4 weeks to upgrade from her standard decoder to the Explorer special they have. No one even bothers to call her. We called them now and they tell us someone will call her back in 24 hours. I think this is ridiculous she wants to spend more money a month and she has to beg the company to call her . ABSOLUTELY shocking</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Oct 2016, 07:43
Official

Dear penny Cellere

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Oct 2016, 09:19
Official

Good day Penny Cellere

Thank you for bring this matter to our attention.

We have escalated your concern to our Price Lock department for urgent investigation.

Please accept our sincerest apologies for the inconvenience you have experienced in this regard.

Kind Regards

Rupert