Bad customer service

I am sick and tired with your service, actually you dont know what is customer service. My refer no ***4, I requested balance request via you WhatsApp of which I paid accordingly on the 3rd Sept using EFT like any other month. I was shocked yesterday to find that my service was disconnected. I went back to you app again to check balance it want me to pay more money plus reconnecting fee and I was informed to sent proof of payment to *** of which I did but no one reply.I personally call call center today and your agent put me on hold for one hour waiting to talk to manager and guess what she never say anything after one one she cut the call. I feel disrespected and ****** by Dstv and I can not pay more money if is your system error. I demand you reconnect me and refund me for those days ,you disconnected me for your service that I paid for with immediate effect or if you cannot resolve this matter refund me so that I can go for alternative service provider.