BAD CUSTOMER SERICE AND EXPERIENCE

DSTV MAPONYA MAL L - REAL BAD CUSTMER SERVICE AND EXPERIENCE One of my decoders just died off yesterday and today 19 October i phoned call centre and was advised to go Maponya mall shop little did i know it was the beginning of my nightmare. Waited 3hours in the Queue outside got inside and waited another 30 minute as systems were off and the queue was so long and only 2 counters were opened I got assisted by 2 dreadlocked guys who were very playful ,they checked my decoder and said it was dead and i should buy a new one for R290 and said i needed the other 2 decoders (call center should have advised ) I called my son who brought it I went to the guys that assisted me initially and i was told to go back to the queue I was assisted by Tshepo it took him another 1 hour and was told that all is in order i must just go home and connect all decoders The new bought today couldn't connect and i called the call centre again ,they tried to assist online but i was still experiencing a problem and i was given a number to call for technician to come guess what 2 guys came to my house when they arrive it was the guys that i saw come and out of the store and they also recognized me Anyway they jus switched the connecting cables and demanded another R250 ,which i paid just to end the ordeal WHAT A BAD DAY AND AS FOR ADDITIONAL R250 I PAID FOR SOMETHING NOT DONE RIGHT THE FIRST TIME