Bad customer expirience

This is my second complaint with multi choice i have never received such an awful experience with a service provider

I am debited for 700.00 for a service i have not received (400gig) data the matter has been going for two months now their courier services is de*****ing multi choice by saying they have delivered to me whilst it was not delivered ,i previously spoke to some agent who contacted me and confirmed the router was indeed not delivered but to my surprise i was debited for something that is not in my possesion.

I stopped the debit order however this deduction was made a stop order without my concernt all this terrible expirience by such a big and reputable company i will never ever recommend multichoice to anyone they ************* and their call center agents are inadequate with complaints resolution lack empathy and basic system knowledge they will ask you for a referrance number for each call.

in essesance multichoice customer service is rotten to the core people are not doing their job an some1 is bound to suffer myself in this regard.