IV
Innocent V

1 reviews | Active since Dec 2021

06 Dec 2021, 14:54

Bad customer experience with DSTv

I have never received such a bad service in my life. Dstv contact centre agents are rude. I doubt there is any quality assurance at their contact centre. Supervisers refuse to speak to customers.

We never experience this kind of service on Netflix. I've Been on hold for more than 2 hours. There is no customer experience except emotional torture.

They cannot do a simple fix. I cannot watch 158. My box office is not accessible. My catch keeps loading none stop.

This is bad

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2021, 15:07
Official
Hi Innocent,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

IV
Innocent V's update06 Dec 2021, 15:30
Reviewer Update
Thank you for your prompt response. Please resolve this matter for me as soon as possible. Thank you