1 reviews | Active since May 2020
Bad customer experience
My debit order bounced on 25 June 2024 and I paid my subscription amount by EFT on 29 June 2024. To my surprise, I was disconnected on 01 July 2024 and reconnected again. Today being 05 July 2024 I was also disconnected and I had to call twice. After being a loyal customer to dstv for over three decades, this is the best service I’ve ever received 💔💔😭😭😰😰😰. It takes a long time to call dstv and you will be instructed to hold because the consultant must seek permission from their supervisor. This morning I called twice and imagine the time I have already spent on something that was not my fault. I have no idea why I had to re pay R53.14 but for the sake of peace and sanity I paid. I now understand why so 400K subscriptions have been cancelled because you’re pathetic.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
This morning my account was suspended again and I obviously had to call. Spent close to 15 minutes holding and I was connected again😭😭💔💔💔💔😰😰😰😰😰😰. I’m so disappointed and hurt because every single day now I am worried if I am going to be disconnected again and have to call your customer call center?????????? What a mess
This morning my account was suspended again and I obviously had to call. Spent close to 15 minutes holding and I was connected again😭😭💔💔💔💔😰😰😰😰😰😰. I’m so disappointed and hurt because every single day now I am worried if I am going to be disconnected again and have to call your customer call center?????????? What a mess