Bad customer experience

I got an email to say I can move back to Premium at a discounted amount, I called Multichoice on the 10 July to inquire and spoke to a Lelethu who decided to activate then even after specifying over and over that I do want to pay a pro rated amount and asked when should call back if I dont want to pay that rather I call on the date when the amount will be debited on my account with the monthly subscription

When I called back I was told "I" had cancelled the service, I asked when as the last time I called I was inquiring, was told that they will envestigate and call me back within 24 hours, "I am still waiting for that call"

Called back in a weekes time and spoke to a Marrisa who said promised call back the next day after investigating, she did call back and told me the feedback was that I had asked them to activate it and asked when did I call to cancel it if that was the case, she said a Martha Khumalo who is the Supervisor will call me back that was on the 03 July 2020, I am still waiting for the call

Please stop promising customers call backs if you cannot do that