Bad Customer Experience

I am in DSTV internet and they still have not allocated my Internet Bundles (that must be allocated on the 21st of every month). What is upsetting is that you cannot call them as their number tells you to use the "Chat Option" and then hangs up. I used the Chat Option ad was told thats how the "Allocation Department" operates now, No acknowledgement or apology. I was then told it would be allocated and even now, it's still not allocated. I sent an email to complain and only received an AutoReaponse. They do not care about their Customers. Skip 1 payment and they will switch you off - yet they think they can treat customers however they want. It's no wonder everyone is moving to Google TVs - service is the only thing that ensures Loyalty, and their service is bad!