Bad customer experience

Multichoice dstv service your service sacks those guys are *********** including management I phoned more than 5times for my account to be unlock that time I'm using my airtime instead they busy asking me to send proof of payment i sent proof of payment more than 6 times still I couldn't get any help only to find out that their system were down just find out when I received 6 reference for the proof of payment I was busy sending the whole day instead of informing that their systems are down they will allocate payment when they up and running they made me a full you guys are *********** you need training including your management who can't even talk to customers but they call themselves managers I spend closed to R150 with my airtime they can't even do follow up and check how far is customer with quirky all they know is to put you on hold all consultant will tell you one thing as if they follow a script. Nx you so ****en useless and *********** nx I won't mention myself you know