BAD CUSTOMER EXPERIENCE 😑

Multichoice has the worst service ever...like firstly these decoders are **** the device keeps rebooting on its own and that alone is annoying, took the device to a walk-in center where I waited for like an hour 30min to be assisted...got to the front and boom they don't have stock of the explora 2a and now they cannot offer me a different model because its not allowed anymore and guess what i pay for insurance...then thats not the only issue, you get us excited about the rewards things that works I don't know when what happens, 1st after registering, i played and qualified for a reward the next thing my monthly installment changed because of the reward, this happened 3 time after getting a reward...then now i decided to play the birthday rewards program, i qualify for an explora ultra and guess what i can't claim the reward...I've tried calling instead i get put on hold for 20min as though DSTV buys me airtime, I've been promised callbacks and still nothing...DSTV CUSTOMER EXPERIENCE IS BAD WITH A CAPITAL B, CUSTOMER SERVICE IS BAD 👎!!! LIKE I'VE NEVER MISSED A PAYMENT EVER AND YET I HAVE TO DEAL WITH SUCH...WOW!!!