Bad customer experience

Today I decided to check my balance so that I can make a payment towards my bill and to my surprise multichoice has added a disney+ channel without my consent and I decided to cantact the contact center and was assisted by an agent that advised me they are unable to cancel the channel I must rather pay for it like what the hell we are already paying so much amount for you guys to keep on repeating the same movies all the time. Can someone who knows what they are doing contact me and fix this your mess as I’m not gonna pay for a channel I don’t watch or cancel my whole subscription as you guys are pathetic ***