NM
Ntombizodwa M
1 reviews | Active since Nov 2024
04 Dec 2024, 13:44
Bad Customer care
I took a new decoder with dstv and the installer by the name of Grobler ***) promised to come back to complete the installation. He never came back and does not answer his phone. I called the dstv customer contact center for help with E48-32 ERROR CODE as non of the dstv decoders are working since the installer came. I have been to the DSTV multichoice support center twice with both decoders , still they are not communicating with each other. My customer number is ***.
The escalation reference is ***-i110.
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DStv (MultiChoice)'s replyOfficial
04 Dec 2024, 13:53Hi Ntombizodwa,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Dec 2024, 13:53
Official
Hi Ntombizodwa,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team