1 reviews | Active since Jul 2016

06 Jun 2018, 23:58

Bad Customer Care

Mr Johns TV had a problem. In. Assisting him. I called Multi Choice I was attended by as rude and arrogant Victoria Malutsi. I informed her about her rudeness and requested to speak to her supervisor. I waited for almost 30 minutes . I dropped the phone and called again. I spoke to Princess I narrated the story to her . she informed me that there are no supervisors asupervisort night and she gave me a number to call during the day. After a lengthy discussion she called the supervisor and I realised that she was lying. The supervisor then dropped the phone. This irritated me more. I called again I spoke to a supervisor. He promised yo listen to the conversation and then come back to me in ten minutes. I have been waiting for his call for the past 5 Hours. Multi Choice does not have a competitor hence they behave in this manner. It is an arrogant company with rude employees if there are any. The problem remains unresolved because of this unfortunate conduct. I want this to be attended to urgently. They wasted my time and airtime.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Jun 2018, 08:31
Official

Dear Edgar Cezula

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jun 2018, 09:05
Official

Good day Edgar

I tried to contact you and Mr John Mpukuzela today but could reach you.

I apologise for the poor customer experience you personally received from Victoria. According to our records, one of the team leaders assisted and the service is active.

We're here for you, feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

's update09 Jun 2018, 11:41
Reviewer Update
I am not happy about this response. I never missed a call from Multi Choice in the first place. Secondly it seems as if my complaint was not read by Multi Choice. Except from Victoria's unprofessional conduct and rudeness there are quite a lot of people who contributed negatively in the whole engagement including the supervisor who promised to come back to me in ten minutes. If Multi Choice is serious about conducting its business I suggest that they must try to redress me . I am not happy with this response. This is another rude conduct by the customer service department. I will also suggest that the management should listen to the conversation. If this is not sorted out in 48 hours I will seek a legal opinion.