Bad customer and issue not resolved!!!!

After logging my complain on hellopeter about dstv unauthorized debit order i got a call on the 9th of January 2021 spoke to the lady by the name of Rita from Dstv as per our conversation i was supposed to get a call from her senior since me and her could not reach an agreement within 48 hours its been a week and couple of days nothing i feel that dstv is taking for a ride lie to me and take me as a fool and dont value me as their client its funny how they treat their customers the one that has been loyal to them and treat them as **** as their doing to me i wonder is this how do they show client service to me and practice their failure to resolve my problem i dont know should i keep on repeating myself over and over again like their shows that they keep on repeating i wonder what do i have to do to be heard im so bored with their behavior and treatment im not that important to them as a client and customer by when they debit my account every month its good and lovely but when the is problem the keep on taking me from pillar to post dstv is BAD!!!!!!! With no client service