1 reviews | Active since Jul 2016
Bad credit score after canceling my subscription 6 months ago!
<p>after requesting a cancelation of my DSVT subsciption (which they confirmed) I still was billed up untill now.</p> <p>I realised this when applying for vechile finance and was declined. </p> <p>THANK YOU DSTV FOR publicly embarrassing me and giving me a bad credit score! </p> <p>I will NEVER use your terrible service or recomend it ever again!</p>
Good day Mr Burger
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenient you experienced in this regard.
We have re-escalated your concerns to our Delisting department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Kind Regards
Rupert
Good day Mr Burger
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenient you experienced in this regard.
We have re-escalated your concerns to our Delisting department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Kind Regards
Rupert
I just wish that this could be solved earlier by way of a telephone call,
alternatively an email as DSTV has all my contact details.
I was not aware of any further oustanding balances due to DSTV as I received
no communication after canceling my account.
Furthermore, I kindly request proof that my name has been removed from the
default listing at the credit bureaus. Also forward me the amended statement
of account indicating the zero balance.
Regards, Groete
I just wish that this could be solved earlier by way of a telephone call,
alternatively an email as DSTV has all my contact details.
I was not aware of any further oustanding balances due to DSTV as I received
no communication after canceling my account.
Furthermore, I kindly request proof that my name has been removed from the
default listing at the credit bureaus. Also forward me the amended statement
of account indicating the zero balance.
Regards, Groete
Dear Johan Burger
Please note that Multichoice does not list customers on ITC but only submits customer's payment records to all the credit bureaus for credit score as per CPA rule.
We have referred your enquiry to our finance department to send you a paid up letter and for credit update to be done on your profile. It will take 7 working days before the total update is completed with the credit bureau.
Regards
Elna
Dear Johan Burger
Please note that Multichoice does not list customers on ITC but only submits customer's payment records to all the credit bureaus for credit score as per CPA rule.
We have referred your enquiry to our finance department to send you a paid up letter and for credit update to be done on your profile. It will take 7 working days before the total update is completed with the credit bureau.
Regards
Elna