Bad credit report thanks to your error~

I have still not received feedback on my query : reference number : ***<br> <br> I sent my credit card statements as requested, only to be told again by a Mirriam Molefe who clearly did not read my query to send my statements.<br> <br> I have paid my account every single month but am told I am in arrears. My statements reflect every payment made since August. I was told PAYU was not working correclty for two months - Not my problem! As mentioned, reconcile my account and provide the corrected information to the credit bureau. I am trying to buy a house and thanks to you lot, my credit record has been tarnished.<br> <br> On my dstv self service page, it shows that I have two accounts, one owing R693 - payment plan, the other showing R800.00 - residential. I ONLY HAVE 1 ACCOUNT with you people. Why can you not get this rignt? Last month the monies from the residential account had to be transferred to the payment plan. I am sick of this nonsense. Sort your processes out. More importantly, sort out the mess you have made on my account and credit record!