Bad credit record because of no communication!

<p>I am in the process of applying of a bank loan. The loan was immediately denied and I was told because of an unpaid MultiChoice account. I was completely shocked as I know I had the highest possible credit record rating a year ago.<br />Upon investigating with MultiChoice there was an outstanding amount on an account with MultiChoice that I terminated last year. As far as I know everything was settled and the account was closed. Only now I found out that was not the case and has let to giving me a bad credit record. There was no communication on this matter from MultiChoice, not an email, a phone all or letter. It has really hurt me and they cannot exactly explain to me what happened.<br />I’ve asked to rectify this as soon as possible otherwise I will not get the loan.<br />I’m so disappointed. I don’t even know if they will rectify this and how long it will take.</p>