bad credit history of account thats fully paid

<p>I had dispute in January with dstv for debiting for two decorders instead of one.I became so frustrated of contacting them and trying to resolve the problem I cancelled my debit order and didn't use the service again.I app**** for home loan the lady told me I'm arrears in my account I contacted dstv got the amount paid in full R942.20 at the pep store plus 169.00 for connection fees.it was 18 June I done the payment.the lady does the same application again and on lucid and experian credit history it shows the account as unpaid and in arrears.please can you remove me from all credit bureaus you have listed me on.I would like a letter of apology and to say the money was paid in full.I have been a loyal customer since 29/01/2009.please terminate my services at the end of the month as I no longer wish to support a company who has no way of treating their loyal customers.my account number ********** 1</p>