AM
Apostle M
1 reviews | Active since Oct 2019
24 Feb 2023, 10:44
Bad ******* practices
Anyone with information how to report this company. Is there not a body that is responsible for reviewing a kind of a company like this?
This company is reaping us of our hard-earned money but fail to provide the service we pay for.. I don't recall ever being satisfied with this company's service towards it's clientele. Dstv Internet is a complete ****
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
24 Feb 2023, 14:44Hi Apostle Molefi Montoe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Feb 2023, 14:44
Official
Hi Apostle Molefi Montoe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Feb 2023, 14:02Hi Apostle Molefi Montoe,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly confirm what issue you are having with DStv Internet, so that we can assist you.
When we check your account, the router is locked. Please confirm if it was moved to another address or any other thing happened.
You can also email us on *** for further assistance.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly confirm what issue you are having with DStv Internet, so that we can assist you.
When we check your account, the router is locked. Please confirm if it was moved to another address or any other thing happened.
You can also email us on *** for further assistance.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Feb 2023, 14:02
Official
Hi Apostle Molefi Montoe,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly confirm what issue you are having with DStv Internet, so that we can assist you.
When we check your account, the router is locked. Please confirm if it was moved to another address or any other thing happened.
You can also email us on *** for further assistance.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly confirm what issue you are having with DStv Internet, so that we can assist you.
When we check your account, the router is locked. Please confirm if it was moved to another address or any other thing happened.
You can also email us on *** for further assistance.
Kind regards,
DStv: Hello Peter Team
Best regards,
AM
Apostle M's updateReviewer Update
28 Feb 2023, 10:05Dstv internet since I took the contract not even once has my data carried over. The 90 days before expiration is a pure lie. On the day given as expiry date my data goes and I will be told it's depleted it didn't expire. Like I hardly use a gig a day because of terrible network but I can use 60GB in less than 12 hours. How so or there's a ghost using the data with me?
Nothing has been made your agents are well trained to be ******** too because they will argue it has depleted. Amazingly my data always gets depleted on expiry date 🤷🏽♂️
Escalations are always made and it is supposedly have to take 24hrs turnaround but not even once have I received feedback. When you do follow they ask you what was the escalation about? So what was the REF number for if it doesn't trace the problem, how will it be solved 🤷🏽♂️
As you can see my router is locked that's the problem I have been having since Wednesday. No changes have been made to the device
Nothing has been made your agents are well trained to be ******** too because they will argue it has depleted. Amazingly my data always gets depleted on expiry date 🤷🏽♂️
Escalations are always made and it is supposedly have to take 24hrs turnaround but not even once have I received feedback. When you do follow they ask you what was the escalation about? So what was the REF number for if it doesn't trace the problem, how will it be solved 🤷🏽♂️
As you can see my router is locked that's the problem I have been having since Wednesday. No changes have been made to the device
AM
Apostle M's update28 Feb 2023, 10:05
Reviewer Update
Dstv internet since I took the contract not even once has my data carried over. The 90 days before expiration is a pure lie. On the day given as expiry date my data goes and I will be told it's depleted it didn't expire. Like I hardly use a gig a day because of terrible network but I can use 60GB in less than 12 hours. How so or there's a ghost using the data with me?
Nothing has been made your agents are well trained to be ******** too because they will argue it has depleted. Amazingly my data always gets depleted on expiry date 🤷🏽♂️
Escalations are always made and it is supposedly have to take 24hrs turnaround but not even once have I received feedback. When you do follow they ask you what was the escalation about? So what was the REF number for if it doesn't trace the problem, how will it be solved 🤷🏽♂️
As you can see my router is locked that's the problem I have been having since Wednesday. No changes have been made to the device
Nothing has been made your agents are well trained to be ******** too because they will argue it has depleted. Amazingly my data always gets depleted on expiry date 🤷🏽♂️
Escalations are always made and it is supposedly have to take 24hrs turnaround but not even once have I received feedback. When you do follow they ask you what was the escalation about? So what was the REF number for if it doesn't trace the problem, how will it be solved 🤷🏽♂️
As you can see my router is locked that's the problem I have been having since Wednesday. No changes have been made to the device