1 reviews | Active since Jan 2013
Bad Correspondance and supply
I recently acquired the xplorar I smsed the number they phoned me 3 weeks after it then they confirmed everything I waited my 7 to 10 working days nothing happened when I phoned they said that they cant use my banking details if acc is in my wifes name , no one phoned me in advance telling me that . Then they delivered on Friday my xplorer. I only got time to install the decoder today , everything in I phoned call centre to assist me in cancelling my old decoderand connecting my xplorer . after 20 min on the phone the call centre asked me about the LNB switch which was suppose to be included in the box . It was not there then she said that the Multichoice agents must be open until 2 o clock so I went to Zinniaville they are closed went to Magaliesview they are closed now I sit with a decoder cancelled and xplorer that does not work for a whole day can not watch DSTV but o boy when payment comes I have to pay. what kind of service is this (Pathetic)
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert