AM
Amos M
1 reviews | Active since Nov 2015
12 Nov 2015, 17:21
Bad consultant attitude
I recently upgraded to explora and when I tried renting a movie and it said my number is not registered the same number I have been using for 2 years. I called and the consultant said she can pick up my number and she will escalate my issue. 5 days later I call and a consultant tells me my number doesn't exist and she can't talk on behalf of another person because she can't pick my number and previous quiry. When I ask to talk to her manager he can pick up my details and actually see this is a follow-up call and nothing has been done to resolve the problem.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 10:38Hello Amos.molefe82 ,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number in order to assist with your query about Box Office unfortunately it was not answered, on our system it shows that a movie was rented successfully on the 12th November 2015. Please do not hesitate to use any of our touchpoints below in to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number in order to assist with your query about Box Office unfortunately it was not answered, on our system it shows that a movie was rented successfully on the 12th November 2015. Please do not hesitate to use any of our touchpoints below in to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply15 Nov 2015, 10:38
Official
Hello Amos.molefe82 ,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number in order to assist with your query about Box Office unfortunately it was not answered, on our system it shows that a movie was rented successfully on the 12th November 2015. Please do not hesitate to use any of our touchpoints below in to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number in order to assist with your query about Box Office unfortunately it was not answered, on our system it shows that a movie was rented successfully on the 12th November 2015. Please do not hesitate to use any of our touchpoints below in to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile