Bad Company with poor service

I am very disappointed with DSTV they couldn't even trace an installer of my decoder who has ****** from me and the only response they give me is something that I do not need need to know as the customer. Now i have a decoder that is useless to me because the ***** that installed my decoder when i bought it did not leave my satellite and smart LNB and they got away with it because DSTV cant trace when the installation was done but the installer i got it from their accredited provide.

and this was their response ENQUIRY REFERENCE NUMBER : ***8 Good Day Mrs. Mngomezulu,

Thank you for taking my call.

Please note that I have escalated the issue for further investigation from our field services department and they have indicated that there was no installation claim made for your decoder.

They have indicated that the voucher was possibly associated with Elsat and therefore the claim for the installation would have not been made to Multichoice directly. Given this information, we are unfortunately not able to trace the installation company that assisted you with the installation.

Please feel free to contact us should you require any further assistance, we're happy to help.

Kind Regards, Nomonde Mogale "

and later I received a call from somebody that told me something that i already knew "my subscription has been suspended "and that was the end of it's have not heard from them ever since.