Bad Client Service that ipact a clients financial status

I've been a DSTV client for greater than 7 years and of which I pay via debit order and pay my account each and every months as I recognize the terms and stipulations I have signed for,

I currently moved and added a new decoder on top of an existing subscription that means I have two "accounts" with DSTV. I CAN SAY FOR THE FIRST TIME IN MY LIFE USING THE SERVICES THE CLIENT SERVICE WAS APPAULING. I HAD TO CALL 5 times to get my 2nd decoder activated. Firstly the marketers stated she would not recognize due to the fact she is fairly knew and I should preserve for any person to similarly assist,, That was on the thirty first May or 1st of June. After holding on the lone for more than 20 min and therefore I had to drop the call and name once more and after the fifth name I got assistance.

I requested for the equal offerings as of my existing account that means the price must also be due on the 25th which was agreed upon with the agent that initiallu assisted. On Saturday the 15th of June I obtained a sms that my was once deactivated due to non-payment of +- 300 but the sms noted 779.04 once once more simply like the other time no one was once in a position to assist. On that name I again held for a supervisor up till my airtime ran out. After a few min my services had been switched on and consequently did now not see the need for every other name to be made. Today I acquired every other sms and now you can think about the frustration I had, I referred to as once more and used to be suggested to hold of a supervisor for extra than 5 min. Airtime ran out once more and had to purchase airtime and make another call. I spoke to this Team leader referred to as Vuyo Tsotsa who apologised for the inconvenience and I wasn’t joyful at all with the service and I was once on the smartphone for extra than 25 min, I asked for a manager and she said they were in a assembly and I requested to be known as by means of 10 and now its 10:20 and no one has tried to called me. Bearing in min now I’m being inconvenienced as my offerings are nonetheless deactivated and no one is the complete DSTV can help , How pathetic is this,