bad client service

DSTV disconnected me and I made a payment, when I call them they are telling me that I subscribed for extra movies on self service which I don't even have an idea of. Now I have to pay for reconnection fee for something that I did not even subscribe for... Their consultants cant even give me more details of when and where was the elf service done... Don't even have complaints number.... Now my kids have to wait for stupid escalation.