Bad client service.

They do not deserve the star!!. I have closed my account which is in credit. I have always paid more than my monthly subscription. Stupid of me, but good for DSTV. I’ve requested the refund of the credit on 22 August and provided all documents the same day. They informed me that I will receive the refund within 8 days. After 8 days, and no refund, the call centre agent inform me that there were no documents on their system, and told me that I have to visit a walk in centre to request the refund. This means another 8 days. I went to the centre in Centurion (my time and petrol) on 19 September, provide them again with all documents, just to receive an SMS on 25 September stating that they require documentation. What happened to the documents I’ve handed to the call centre agent? So, after counting to 10, I emailed it on the 25th of September. I’ve phoned the call centre on the 25th. Spoke to a Nicolet, and she could not confirm if all was in order, and that they would be able to proceed with the refund. She told me I had to wait for 8 days. It is now 9 working days, and no money. I phoned today to request the status on my refund, and was told that their system was off, I should phone again later. I’m glad I’m no longer a client, and should have cancelled my accounts years ago. DSTV does not care about their clients. I hope I will get my refund still in this year.