Bad client experience

Can someone from dstv me help me with my internet, I have been speaking to your agents to reinstate my services and no one seems to be helping me , my incident number is ***, my first communication with you guys was on the 26July till today nothing has been done , I spoke with more than 4 agents the last being Bongiwe and she couldnt assist she only informed me that my issue has been escalated and nothing has been done, I requested to speak with a team leader Kwena Kgano to discuss my issue and he/she refused to call me and I was advised to send an email which I doubt he/she will respond to it, what must I do to get your attention ? If an issue has been escalated how long does it take for you guys to respond .

Please assist or please cancel my internet service if there's nothing that the company can do to fix this, I have been inconvienced about this company and I am not happy with your service