Bad client experience and lack of professionalism

I contacted on the 7th September enquiring about the upgrade as I wanted to watch Rugby Currie Cup Final that day, after obtaining the information regarding that, I then requested an upgrade which however was only processed a day or two days later. On the 19th September when I knocked off from work, I tried to watch TV and receieved a message informing me that my DSTV services has been suspended. I then contacted DSTV via their live chat, and was informed by one of their agents that my services were suspended due to an outstanding amount of R326.28 which I asked what was it for, the agent informed me that it was an upgrade fee. I further asked as to why was I never informed about it at the time of upgrade that there is an upfront payment that I needed to make, I asked him to go to my previous chats to confirm that no upgrade fee was explained to me of which the agent confirmed. His response was that maybe it was not explained because my upgrade matter had to be escalated further, I then probed further to ask if it is a normal practice for them not to communicate the upgrade costs involved with clients if matters were escalated, his reply was no. I made him aware that during my conversation with the DSTV agent at the time of upgrade, nowhere did he explain to me that there is an upgrade fee that needs to be paid upfront. I ended up paying that R326.28 and asked them to reconnect my services and revert it back to my initial package prior to upgrade as I was very unhappy with their level of professionalism. On the 20th September, I tried to watch Catch Up, but could not as I received a message informing me that I have no access to that, I then contacted DSTV to find out from them what could be the matter, of which I was informed by the agent that I have to pay R904 before I can get access to Catch up, I asked what was it for as my package has it and that am not in arrears or whatsoever, the lady could not explain what was it for and this left me disgruntled. I regard this as a serious violation of the Consumer Protection Act as well as Treating Customers Fairly principles because I am being treated unfairly by DSTV as my service provider because they were and are not transparent with me, my right to information, right to consumer education have been violated and this bad client service has traumatized me and my family.