GK
Gugu K
1 reviews | Active since Aug 2018
17 May 2020, 05:40
Bad Cistomer Service
My connection keeps getting cut of and sm being asked for extra money when I paid on time. I have called several times and they keep reconnection and cutting ,adding reconnection fees , I am just going in circles and I am spending a lot of money calling them but still issue is never resolved. I am tired of trying to fix the same matter and nothing is getting done because of *********** people ***7, Email Received - [EXTERNAL] ***3 - Ref ***7,Email Received - [EXTERNAL] ***3 - Ref ***4. Please tell me why my service is being disconnected and are you crediting me the money for the time its being closed while I paid
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 May 2020, 07:20Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 May 2020, 07:20
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GK
Gugu K's updateReviewer Update
17 May 2020, 11:57My service has been disconnected again, Honestly you dont understand my frustrations and your ain't sincere about anything because this is just becoming a noun
Please tell me what cant be fixed and why do you keep disconnecting me. I have called several time but still am stuck with the same issue. Are you crediting my account for the time its off, if not please make sure you are crediting for the time you kept me disconnected and please reconnect me
I am really disappointed at the level of incompetence. This issue has been going on for long please get it resolved and credit me for the disconnection. Its costing me to keep calling the call centre and nothing is being done
Please tell me what cant be fixed and why do you keep disconnecting me. I have called several time but still am stuck with the same issue. Are you crediting my account for the time its off, if not please make sure you are crediting for the time you kept me disconnected and please reconnect me
I am really disappointed at the level of incompetence. This issue has been going on for long please get it resolved and credit me for the disconnection. Its costing me to keep calling the call centre and nothing is being done
GK
Gugu K's update17 May 2020, 11:57
Reviewer Update
My service has been disconnected again, Honestly you dont understand my frustrations and your ain't sincere about anything because this is just becoming a noun
Please tell me what cant be fixed and why do you keep disconnecting me. I have called several time but still am stuck with the same issue. Are you crediting my account for the time its off, if not please make sure you are crediting for the time you kept me disconnected and please reconnect me
I am really disappointed at the level of incompetence. This issue has been going on for long please get it resolved and credit me for the disconnection. Its costing me to keep calling the call centre and nothing is being done
Please tell me what cant be fixed and why do you keep disconnecting me. I have called several time but still am stuck with the same issue. Are you crediting my account for the time its off, if not please make sure you are crediting for the time you kept me disconnected and please reconnect me
I am really disappointed at the level of incompetence. This issue has been going on for long please get it resolved and credit me for the disconnection. Its costing me to keep calling the call centre and nothing is being done