WD
Wayne D
1 reviews | Active since Sept 2015
04 Dec 2015, 21:15
Bad call centre service
Over a month ago we contacted dstv direct in the aid of upgrading to the dstv premium with explora decoder and installation. They said all is in order and the debit order is arranged and delivery will be done in the next 5 working days. Until now no delivery of the decoder the debit order has been paid and absolutely no word from anyone at multichoice or dstv. How pathetic!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Dec 2015, 15:41Hello Wayne6801,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply07 Dec 2015, 15:41
Official
Hello Wayne6801,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team