bad call centre agent with a child like attitude(Nkometsi Satede)

<p>good day</p> <p>i called multichoice on saturday 6 Auggust @ 13h47 (please listen to the recorded call)</p> <p>having isues with my baking details and billing i dealt with a agent who was being helpful to a point, then told me not to swear at her, i then began to explain the concept of swearing and verbale abuse of a person. i then told her to grow up and act her age, we had a back and forth, i then stated that english is not her first language. she then told me i was a ****** for saying this. i then asked to be put through to the rating of the call, she said i culd do it with her. she refused to let me speak to a supervisor. she then in the backround said to a fellow colluege that she wouldnt call bongani the floor supervisor as im a ****** (please listen to the recording and listen to her interaction with a fellow colleuge and what she thought of me) at no point did i state a ****** comment at her. i then asked for name wich she was very reluctant to give ( Nkometsi Satede) if this is her name, also refused to spell as she was being childish, she then spoke on the behalf of multichoice and said was a ******(please listen to rcording. she then said she would but me through the supervisor, the call went on hold until the line died. the time wasted speaking with her was from 13H47 - 14H10. she was was very hesitant to let me speak to a supervisor or let me rate the call.</p>