Bad Call center service, Issue not resolved.

I would like to complain about a call center agent who was very rude on the phone from the multi choice call center, the agents name was a Tracy. My call was from 081 **** 150, on June 29 2019, and this was around 5pm. Now the complaint is that while I was on the call the lady told me to hold, and she was speaking to her colleagues and was ordering lunch, I think i was on hold for about two minutes or so. And when she got back on the phone I asked her if it was professional of her to make me hold and do her personal lunch order while i was on the phone, She hung up the phone and my issue was not resolved.