bad business ethics and service

i have mostly encountered bad services from multi-choice. i am not sure you guys are always hiring new people or is it just a tactic for you not to resolve issues regarding client services. when you call with a technical problem, the issue gets resolved quickly and you don't get to spend a lot of money using your phone.

i have called since last month that regarding paying for the re-connection of your service and to my surprise i was told that the account holder who is also a senior citizen had to pay over 2000 for a services which was not utilized at all. i wonder if the stuff who sells this products are fit and proper.

how do you bind someone to a product they did not sign for or even read.