Bad brand
<p>About 2 months ago my satellite dish stopped working, I contacted a "DSTV accredited installer" and they fixed the issue. On the invoice, it states that the service rendered has a warranty of 3 months. 3 days ago the same issue occurred, I contacted them again, I told them I am not going to be here from 2pm and they said they will come at 12, they never showed up. The next day I called them again, he said that he will send someone around 2pm, I called at 3pm, he arrogantly said: "I told you around 2pm". I called him about 3 times after that-no answer. He never showed and I am still trying to contact him, he is still avoiding my calls. I phoned DSTV customer service to find out if they could help me and they gave me 3 numbers to call, none of them worked. </p>
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
12 Aug 2017, 11:31Dear Shannon
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Aug 2017, 11:31
Official
Dear Shannon
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Aug 2017, 13:33Good day Shannon
Thank you for sharing your personal experience with us.
We promise to follow up in this regard and assist you.
Please provide us with these details:
- The name an contact details of an accredited installer.
- Your identity number or DStv customer reference number.
- Your personal contact number, the one on Hello Peter has nine digits.
We will wait for your response.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Aug 2017, 13:33
Official
Good day Shannon
Thank you for sharing your personal experience with us.
We promise to follow up in this regard and assist you.
Please provide us with these details:
- The name an contact details of an accredited installer.
- Your identity number or DStv customer reference number.
- Your personal contact number, the one on Hello Peter has nine digits.
We will wait for your response.
Kind regards
Dinah
Best regards,
's updateReviewer Update
12 Aug 2017, 13:52-There were two DSTV installers, Craig and Roy, the number I contacted them on was ***
-*** 086 (I am renting the apartment, I do not have the DSTV code)
-*** is my contact number
's update12 Aug 2017, 13:52
Reviewer Update
-There were two DSTV installers, Craig and Roy, the number I contacted them on was ***
-*** 086 (I am renting the apartment, I do not have the DSTV code)
-*** is my contact number
DStv (MultiChoice)'s replyOfficial
15 Aug 2017, 15:46Good day Basil
Thank you for taking my call today.
As discussed, the query has been referred to the technical team for further assistance.
You will be updated with the feedback as soon as received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Aug 2017, 15:46
Official
Good day Basil
Thank you for taking my call today.
As discussed, the query has been referred to the technical team for further assistance.
You will be updated with the feedback as soon as received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Aug 2017, 11:23Good day Shannon
Thank you for taking my call today.
As discussed, I am liaising with the technical team for more information regarding this case reference number ***.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Aug 2017, 11:23
Official
Good day Shannon
Thank you for taking my call today.
As discussed, I am liaising with the technical team for more information regarding this case reference number ***.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Sept 2017, 12:32Good day Shannon
I called and spoke to the Field Service team and they had advised that they did not received any communication from this case number.
Privately post the required information on the Hello Peter for further assistance.
We are waiting for your feedback.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply04 Sept 2017, 12:32
Official
Good day Shannon
I called and spoke to the Field Service team and they had advised that they did not received any communication from this case number.
Privately post the required information on the Hello Peter for further assistance.
We are waiting for your feedback.
Kind regards
Dinah
Best regards,
's updateReviewer Update
05 Sept 2017, 10:02This is the email I sent to *** and
***;
"To whom it may concern,
Please find attached the slip that the old DSTV installers provided us with.
We have contacted another DSTV installer to fix the problem because the old DSTV installers are still not answering our calls (on the slip attached you will see we have a 3-month warranty). They said there was nothing wrong with the satellite, I had to pay over R700 to fix a non-existing problem, the new DSTV installer charged me over R500 to fix the real problem.
We found the old DSTV installer's on Gumtree (we are unable to find them again) but the names and numbers are written on the slip. The contact number we used to call them is; ***.
Hope this helps you to find them, thank you,
Shannon Le Roux" with the slip attached as you can see. I received an email back with the Enquiry Reference Number:
***.
's update05 Sept 2017, 10:02
Reviewer Update
This is the email I sent to *** and
***;
"To whom it may concern,
Please find attached the slip that the old DSTV installers provided us with.
We have contacted another DSTV installer to fix the problem because the old DSTV installers are still not answering our calls (on the slip attached you will see we have a 3-month warranty). They said there was nothing wrong with the satellite, I had to pay over R700 to fix a non-existing problem, the new DSTV installer charged me over R500 to fix the real problem.
We found the old DSTV installer's on Gumtree (we are unable to find them again) but the names and numbers are written on the slip. The contact number we used to call them is; ***.
Hope this helps you to find them, thank you,
Shannon Le Roux" with the slip attached as you can see. I received an email back with the Enquiry Reference Number:
***.