TM
Thabang M
1 reviews | Active since Jul 2017
30 Jul 2018, 15:34
Bad billing system
They sent me an sms offering me compact plus for R460/m,I took the offer and pay exactly that but I keep getting smses telling me I need to pay some amount like my account is behind.I have called your useless contact center more than twice and was told there is a billing error on their side and that it will be resolved.today again I get another sms saying I owe them.last I called I even spoke to a rude team leader who was also of no help...what must I do now MULTICHOICE????I need this fixed asap
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Jul 2018, 09:19Dear Thabang Moagi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2018, 09:19
Official
Dear Thabang Moagi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Aug 2018, 14:49Good day Thabang Moagi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with or Finance department for urgent resolution.
Please be advised that this offer was only valid from 1 July to 1 August 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply02 Aug 2018, 14:49
Official
Good day Thabang Moagi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with or Finance department for urgent resolution.
Please be advised that this offer was only valid from 1 July to 1 August 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,