1 reviews | Active since Oct 2016
Bad billing information
Bad service always. Can't you improve for sake of the company name if not for customers that keep you open? So after I'm told the cancelation fee is R180 boom I get R345.18. Guys I already paid R115 for the Access package on the 5th April 2022. Why am I being charged another fee for the month of April? How much is your Normal Access Package monthly payment? You can't pro-rata on the package I already paid. To my understanding I'm suppose to pay the difference from the R115 and the normal Access package to have the Access package connected as it was paid on the 5th before disconnection. What's with this now?
Here is the *breakdown of your bill*:
*Balance brought forward*: R235.72 *DStv Access Subscription*: R-26.87 *DStv Access Subscription*: R145.33
*Total Amount*: R354.18, *due by*: 2022/04/11
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We apologize for the inconvenience caused.
Kindly be advised that the amount of R115.00 paid on the 05\04 is not enough to cover the areas on your account.
Before the payment account, there was an outstanding balance of R30.28 for the month of March after the services were disconnected. This means that you were supposed to pay R30.28 (Outstanding balance), R50.00 (Reconnection fee), and R79 (subscription amount).
The total amount to reconnect the services is R301.18. This balance includes the cancellation fee for the decoder that was on DStv Compact.
Kind regards,
DStv: Hello Peter Team
Best regards,
We apologize for the inconvenience caused.
Kindly be advised that the amount of R115.00 paid on the 05\04 is not enough to cover the areas on your account.
Before the payment account, there was an outstanding balance of R30.28 for the month of March after the services were disconnected. This means that you were supposed to pay R30.28 (Outstanding balance), R50.00 (Reconnection fee), and R79 (subscription amount).
The total amount to reconnect the services is R301.18. This balance includes the cancellation fee for the decoder that was on DStv Compact.
Kind regards,
DStv: Hello Peter Team
Best regards,