Bad billing and service

We app**** for the dstv promotion in November 2015, but never took the option and bought our own explorer.<br> <br> We had to phone each month since to cancel the debit order option that we did not choose. We made cash payments and each month, they are taking money from our account also.<br> <br> Each month I'm being told, that the cash deposit is going against the DPP, which we do not have and each month I have to phone. My subscription is costing me in excess of R900 each month, cause I have to phone each month. When we reverse our payment, cause we made a cash deposit, our service is disconnect. <br> <br> Each month these idiots are correcting the error, but it's just reoccurring. They should have a negative rating on their service for us to respond to, then you'll get a true reflection of their service.<br> <br> I have sent them emails, to which there has been no response. We are paying a lot of money, to which the service should be better. <br> <br> ID ***