1 reviews | Active since Jan 2020
bad billing
If i dont get a call back from pricelock and my acount sorted out with in the next week i am taking this matter to the ombuts man and wil not pay a cent on my acount and if i get billed for anything after i wil take legal action My debit order does not go off even with money in my acount then i called them and get a told the debit order has been taken from my acount . the next month i get billed R4000 rand and when you call them they say the will call me back .2 weeks no call .i call again after i made a manual payment then they say iam in credit ..all calls are recorded and i have the date and time of calls now i get a bill for R6800 and a message my service wil be suspended go ahead suspend me i am tired of your bad service and i wil not pay a cent further .
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
but i have been paying threw debit order ,because i was told price lock is a 24 month contract and must go threw debit order ,i actualy phoned twice in a hour and was told to diffrent storys from your call center .my money have been in my acount and wating for you.
the first call center agent a team leader by the name of annika told me a complete diffrent story to the 2nd agent .i would like to thank you for this as i have just smashed bouth your decorders on the ground i know price lock is a contract but i have contacted the onbudsman regarding this matter .and i wil not bee paying 1 more cent to dstv as you people dont know how to work with clients and acounts
but i have been paying threw debit order ,because i was told price lock is a 24 month contract and must go threw debit order ,i actualy phoned twice in a hour and was told to diffrent storys from your call center .my money have been in my acount and wating for you.
the first call center agent a team leader by the name of annika told me a complete diffrent story to the 2nd agent .i would like to thank you for this as i have just smashed bouth your decorders on the ground i know price lock is a contract but i have contacted the onbudsman regarding this matter .and i wil not bee paying 1 more cent to dstv as you people dont know how to work with clients and acounts