1 reviews | Active since Nov 2011
BAD BILLING
I PAID DSTV A FULL SUBSCRIPTION ONLY TO HAVE CONNECTION CUT OFF A WEEK LATER AND AM TOLD BY THE FIRST LADY I OWE R107 ON THE ACCOUNT, THE SECOND CALLER AFTER I HAD TO CALL BACK TELLS ME ITS R467. I HAVE NEVER HEARD SUCH IN MY LIFE. THIS SIMPLY MEANS I PAID MY SUBSCRIPTION FOR A WEEK ONLY!!!!! UNBELIEVABLE. I THINK WE NEED TO GET A COMPETITOR FOR THIS PEOPLE. THEIR SERVICE AND OOH THE LADY'S ATTITUDE WAS SO UNHELPFUL, ITS MORE LIKE YES WE HAVE EVERY RIGHT TO CUT IT OFF WITHOUT UNDERSTANDING WHAT THE QUERY IS. BAD SERVICE, RIDICILOUS AMOUNTS FOR A COMPACT SUBSCRIPTION. BASICALLY I AM CHARGED A PREMIUM RATE!!!!!!
Dear Ronel.
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Ronel.
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Ronel.
Our records indicate we do not receive consistent payments, and payments are not done on the payment date hence the system suspends the service. Please not disconnection due to late payment, non-payment, short payment or no payment at all are auto generated by the system. We do not physically disconnect unless instructed to do so by the customer.
Our records indicate your payment date is the last day of every month. We received payment on the 26.11.2017 and another payment on the 27.01.2017. December 2017 we did not receive any payment. This results in the account incurring a balance in arrears for the days viewed without payment and additionally being charged the reconnection fee when reinstating the service.
When we received the payment of R467.54 on the 27.01.2017 account was in arrears with R161.41 that needed to be settled:
· R161.41 arrears amount.
· R50.00 reconnection fee
· R47.10 prorated amount from 27.01.2018 till 30.01.2018.
· R365.00 from the 31.02.2018 till the 28.02.2018.
· The total amount would be R623.51, and we only received R467.54, the account had an additional amount of R155.97.
Currently the account has a balance of R192.94 due for payment to reconnect.
Should you pay this amount the account will be up to date and only the amount of R365.00 due for payment for the DStv Compact package on the 28.02.2018.
Kind regards
Edward
DStv Hello Peter Team.
Best regards,
Dear Ronel.
Our records indicate we do not receive consistent payments, and payments are not done on the payment date hence the system suspends the service. Please not disconnection due to late payment, non-payment, short payment or no payment at all are auto generated by the system. We do not physically disconnect unless instructed to do so by the customer.
Our records indicate your payment date is the last day of every month. We received payment on the 26.11.2017 and another payment on the 27.01.2017. December 2017 we did not receive any payment. This results in the account incurring a balance in arrears for the days viewed without payment and additionally being charged the reconnection fee when reinstating the service.
When we received the payment of R467.54 on the 27.01.2017 account was in arrears with R161.41 that needed to be settled:
· R161.41 arrears amount.
· R50.00 reconnection fee
· R47.10 prorated amount from 27.01.2018 till 30.01.2018.
· R365.00 from the 31.02.2018 till the 28.02.2018.
· The total amount would be R623.51, and we only received R467.54, the account had an additional amount of R155.97.
Currently the account has a balance of R192.94 due for payment to reconnect.
Should you pay this amount the account will be up to date and only the amount of R365.00 due for payment for the DStv Compact package on the 28.02.2018.
Kind regards
Edward
DStv Hello Peter Team.
Best regards,