jM
jabu M
1 reviews | Active since Jul 2013
07 Mar 2015, 07:06
bad billing
Yesterday I payed my acc @ ermelo multichoice, the amount due on my acc was R291 as per sms from multichoice. But when I paid on their machine it said o should pay R592. But what puzzed me was the fact that I never missed any payment since last year. And I sent a query through Facebook,and got a respond from MSA saying things about picture disconnect n reconnection and also sending links which I couldn't access. I realy want clarity about the whole thing bacause I've paid the money. And my account hasn't been disconnect,so I don't understand their response about picture disconnection. I tried explaining that maybe they made a mistake and mixed up account or something. Beacause I can't be consistant with my payment and be charge monies that I don't know and I'm not even getting clarity from them.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Mar 2015, 09:43Hello waterD,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised the amount that was reflecting was for DStv Compact service until the end of 30 April 2015. You were only suppose to pay the amount of R354.67 plus re-connection fee of R50.00.
The only amount payable now will be R63.33 by the end of March 2015 for service until end of April 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised the amount that was reflecting was for DStv Compact service until the end of 30 April 2015. You were only suppose to pay the amount of R354.67 plus re-connection fee of R50.00.
The only amount payable now will be R63.33 by the end of March 2015 for service until end of April 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply07 Mar 2015, 09:43
Official
Hello waterD,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised the amount that was reflecting was for DStv Compact service until the end of 30 April 2015. You were only suppose to pay the amount of R354.67 plus re-connection fee of R50.00.
The only amount payable now will be R63.33 by the end of March 2015 for service until end of April 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised the amount that was reflecting was for DStv Compact service until the end of 30 April 2015. You were only suppose to pay the amount of R354.67 plus re-connection fee of R50.00.
The only amount payable now will be R63.33 by the end of March 2015 for service until end of April 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,