Bad Bad services

I called multichoice yesterday spoke to a agent called Boitumelo Kopedi i asked her to arrange for a debit order on my account for the 26th since i get paid on that day she then agreed i asked the consultant if will my services be deactivated because i was suppose to pay on the 5 th the latest day she said no,so today my account has been suspended i called multichoice and spoke to another agent he advised me otherwise i asked to speak to a manager he then said he works from home and dont know how i will get the manager i dropped the call.i called multichoice again and spoke to another agent and i explained my query then i asked to speak to a manager i waited then spoke to a guy called Lazola he claimed he is the manager a very rude one that one,i asked him his surname he refused to give me his surname i explained to him what happened he kept on speaking over me i asked him that just because i am speaking zulu that is why you are disrespecting me he did not want to hear what i am saying i asked him to listen to the call he kept on saying i must pay now then he said he will call me back i am still waiting for the call ...DSTV im very disappointed with you and your agents