Bad Bad Service! Useless Call Centre

Called DSTV 3 times trying to get Catch Up sorted as I heard it is available on all packages now. The first 2 people were of no help, Fezile(told me i cant get catch up at all) and Phelisa. The 3rd person Tholakele tried to assist but ended up on the Installation Wizard where she said I need to call an Accredited Installer because she could not help me get past it.

So I called DSTV with a working service where I could watch and also use the Record, Pause and Rewind functions. All I wanted was Catch Up but now I am left with a decoder that does not work and I need to pay an Installer to come fix what they broke.